How can I become a member of the Seasmiles program?
You can register online at www.seasmiles.com. Also you can register on board at Seasmiles Kiosks and on the @sea portal. By registering on Seasmiles, you get the benefits of discounts on the Seasmiles partner network and of earning seasmiles. But the benefits don’t stop there! The first trip you complete after signing up for Seasmiles will unlock even more benefits: Discounts on your tickets and the right to spend your seasmiles. Just remember to use your Seasmiles card when purchasing your ticket.
I have received an email to verify my registration details. What steps should I follow?
After completing your registration on board via a Seasmiles Kiosk or the @sea portal, you must confirm your contact details by following the instructions in the email you received.
I have completed my online registration for Seasmiles, but I have not traveled yet. When will I be able to enjoy all the program benefits?
You can enter your Seasmiles card number when making your next booking, and within 24 hours after completing your trip, all program benefits will be activated. If you don’t provide your card number before the ticket is issued, you can still claim the trip on your account at www.seasmiles.com once your journey is completed.
I registered for Seasmiles onboard through the Seasmiles Kiosk or the @sea portal and registered the ticket I traveled with. When will I be eligible for the Seasmiles discount and redemption benefits?
You will receive the privilege once you complete your registration by following the instructions sent to you via email and after your ticket has been verified (within 24 hours of being entered into the system).
Until then, you can still use your card to earn seasmiles and receive discounts within the Seasmiles partner network.
Where could I find a Seasmiles Kiosk?
The kiosks are available on vessels of Blue Star Ferries, Superfast Ferries, Hellenic Seaways and Anek Lines.
Can I use any ticket to unlock the Seasmiles ticket discount and redemption benefits?
Tickets used to upgrade your privileges or earn seasmiles must be issued in your name, and the trip must take place on or after the date you joined Seasmiles.
How many hours does it take for seasmiles to be credited to my account?
The seasmiles you earn will appear in your account within 24 hours of your trip.
Can I upgrade the class of a ticket issued through Seasmiles redemption?
You can upgrade your seating category only on board the ship, subject to availability, starting one hour after departure and according to the company’s official price list.
The central port offices and partner agencies cannot make any seating category changes.
Will I be able to know before my trip how many seasmiles points I will earn?
You can calculate the collection and tier seasmiles you will earn from your trip using the seasmiles calculator.
I lost a ticket that was issued through Seasmiles redemption. What should I do?
Tickets purchased through seasmiles redemption are not reissued in cases of loss or theft . You will need to purchase a new ticket to board the ship.
I registered my Seasmiles card before the ticket was issued. Why didn't I receive the discount?
To receive your ticket discount, you must have completed at least one trip on or after the date you joined Seasmiles. You can view the current ticket discount offers here.
I have a ticket issued through Seasmiles redemption, but I will not be traveling. What should I do?
If you cancel your trip before the departure date, the corresponding seasmiles returned to your account automatically. For non‑zero tickets purchased through seasmiles redemption, the company’s current cancellation policy applies.
I forgot to provide my Seasmiles card when my ticket was issued. How can I earn the seasmiles points associated with my ticket?
Visit www.seasmiles.com, log in to your account, and select “Claim Seasmiles” to submit your request within 1 month of your travel date. To ensure the seasmiles are correctly credited, the name on the ticket must match the name on your Seasmiles account.
What can I do if I have forgotten my Seasmiles card before my trip?
You can travel by presenting your digital Seasmiles card. Log into your account online or through the seamore app, save your digital card, and use it to purchase tickets and shop on board. This applies to all tiers: Blue, Silver, and Gold.
Will I continue to earn seasmiles for my onboard purchases?
Yes, for your purchases aboard ships from bars, self-service, A La Carte restaurants and shops, at the ratio of €1 = 1 seasmile collected on the Seasmiles tier of your account.
What are the benefits of my membership tier?
View the benefits of your tier here.
What is the Seasmiles redemption process?
You can redeem your seasmiles:
- By phone:
Contact the Reservations Department.- For redemptions on the Cyclades, Saronic, Dodecanese, Sporades, and North Aegean routes, call 210 8919800, daily from 08:00 to 22:00.
- For redemptions on the Crete and Adriatic routes, call 210 8919800 from Monday to Friday, 09:00–17:00, and Saturday, 09:00–14:00.
- At our central port agencies:
Visit any of our main port offices to redeem your seasmiles in person. - Through the seamore app:
Redeem your seasmiles easily via the seamore mobile application. - Through the sites of Superfast Ferries, Blue Star Ferries, Hellenic Seaways and Anek Lines
Redeem your Seasmiles directly through the sites of Superfast Ferries, Blue Star Ferries, Hellenic Seaways and Anek Lines.
How long will the seasmiles points I collect remain valid?
Collection seasmiles are valid for 24 months from the date they are credited to your account.